[late2part]

I think your advice is reasonable, but I believe it's not sufficient.

Yes, vendors are somewhat pained by chargebacks, but many CC will ask you to resolve with them first.

Ultimately when AirBnB has this failure in quality, they should provide you a free room of equal or greater value AND not charge you.

AirBnB seems unwilling to invest in quality, which makes me believe they are not delivering a quality product.

[muninn_]

As of yet I have not run into an issue with my credit card company has asked me to resolve an issue so long as I had previously attempted to resolve it. I don't disagree with what AirBnB should probably provide as compensation, I'm just trying to save you from wasting time or dealing with stuff that you just don't need to be dealing with.

[sjg007]

I mean, then you change CC providers to someone more reasonable.