[adamiscool8]

This sounds like a case of someone not reading the fine print, not doing their due diligence, and then complaining about their outcome. Which is fine, that's how most people go through life. But it's not particularly illustrative of a fundamental issue with AirBNB.

[neaden]

Not really. In the first instance the fine print literally contradicted something that was said earlier, if it says in big letters at the top "Entire home/apartment" then having fine print that contradicts that isn't reasonable, it's just a lie. In the second instance the host just never responded which once again isn't a fine print issue.

[stcredzero]

This sounds like a case of someone not reading the fine print, not doing their due diligence, and then complaining about their outcome.

What if you bought some food at a restaurant listed under "Vegan" with large letters, then a second later you read the smaller print saying that it contains animal byproducts? I wouldn't think very highly of that restaurant. Then, if I were running a food ordering website and found that one of the restaurants was doing this, I might want to have a word with that restaurant.