[stcredzero]

This sounds like a case of someone not reading the fine print, not doing their due diligence, and then complaining about their outcome.

What if you bought some food at a restaurant listed under "Vegan" with large letters, then a second later you read the smaller print saying that it contains animal byproducts? I wouldn't think very highly of that restaurant. Then, if I were running a food ordering website and found that one of the restaurants was doing this, I might want to have a word with that restaurant.