[ArmandGrillet]

Microsoft truly sucks with account management. Here is what happened to me with Microsoft Office last week:

- My Office University account expires.

- My father invites me to be part of his Office 365 Family subscription (it includes 5 accounts).

- I click on the "Get the invite" button on the email I have received and... "You already have an active account".

There was no way from the website to cancel my expired University account, the only available option was to subscribe to my own Office 365 Personal account (€10/month).

I have contacted Microsoft and it took 90 minutes of chat, including a one hour session where a Microsoft support guy took control of my computer (it was totally useless, the error has been solved by a modification in the Microsoft account database), to fix the issue. As titled here: this is insane.

[sashk]

I had similiar problem. I called them, got to the real person, who fixed issue within 2 minutes. Total call time was about 5 minutes. That included time, I was searching for invite and so on.

[reitanqild]

So basically you can be lucky - or not.

IIRC my boss wasted a few hours on the phone with two MS employees - spread over a week or two because their accounting and customer service teams couldn't speak together it seems.

I however was lucky, some tool I had bought was missing from my Windows Store account, after contacting them they contacted me back and I had it fixed within 20 minutes or something.