[phaus]

Is this something new or is it another rebranded Clevo? The Galago Ultrapro they released a couple of years ago had amazing specs, but the keyboard had a design flaw they refused to fix properly.

Some Clevos are OK, but many of them have design defects and/or poor QC.

[shmageggy]

If we are talking about the same machine, where the keyboard would just not register key presses about 5% of the time, they did eventually ship out free replacement keyboards to all owners.

[CalRobert]

Which was surprising, since their support line tried their damnedest to convince me that I just didn't know how to type. I never took them seriously after that.

[shmageggy]

Yeah they tried to do the same to me (gaslighting, basically), and I already had a return shipping label in hand, but (un?)luckily they announced the replacements right around that same time.

[CalRobert]

I'd say you were lucky to rid yourself of a company that clearly prefers lying to their customers over testing their products before release.

[phaus]

When I was looking into them they were shipping out identical keyboards with a metal bar attached to it to make if feel less "cheap", but it supposedly didn't actually fix the problem. Did they actually end up redesigning the keyboard after that?

[shmageggy]

Yes, they redesigned it and shipped out full replacement keyboards. It works reasonably well now.