If we are talking about the same machine, where the keyboard would just not register key presses about 5% of the time, they did eventually ship out free replacement keyboards to all owners.
Which was surprising, since their support line tried their damnedest to convince me that I just didn't know how to type. I never took them seriously after that.
Yeah they tried to do the same to me (gaslighting, basically), and I already had a return shipping label in hand, but (un?)luckily they announced the replacements right around that same time.
When I was looking into them they were shipping out identical keyboards with a metal bar attached to it to make if feel less "cheap", but it supposedly didn't actually fix the problem. Did they actually end up redesigning the keyboard after that?