Doesn't mean they can't file the issue. Then the team just checks the box on their ticket solution that says "WONT FIX" or "NOT SUPPORTED" and moves on with their lives.
Customers would feel respected, the workaround would be found and used, and no one would feel ignored. It would leave a customer happier than telling them they don't warrant interest.
Personally I'd be happier being told honestly I don't warrant interest, unsupported platform, I need to look elsewhere, than being strung along with false impressions.
It can always be passed on. The 'tech team' may say 'wontfix' because it's unsupported, but it's very clearly a bug that could bite them on 'supported' systems in the future as user-agent sniffing is notoriously unreliable.
Much like how Netflix monitors torrents to find out how popular movies/shows are, Microsoft could tabulate these reports to find what OS their customers want to use with OneDrive. But if they don't get recorded, there's no info to learn that from.
Much like how Netflix monitors torrents to find out how popular movies/shows are,
Wait what? Really?? What are they monitoring, seed ratios from trackers? That's an interesting/novel way of researching demand-makes sense given the service Netflix provides.
"SEE ALSO: Netflix’s ‘House of Cards’ Falls Prey to Piracy"
Still, that's a very interesting and out of the box method of thinking by the Netflix team. Definitely want to try and find out more about this; thanks for bringing this up!
Customers would feel respected, the workaround would be found and used, and no one would feel ignored. It would leave a customer happier than telling them they don't warrant interest.