Hacker News new | ask | show | jobs
by ajford 3378 days ago
Doesn't mean they can't file the issue. Then the team just checks the box on their ticket solution that says "WONT FIX" or "NOT SUPPORTED" and moves on with their lives.

Customers would feel respected, the workaround would be found and used, and no one would feel ignored. It would leave a customer happier than telling them they don't warrant interest.

1 comments

Personally I'd be happier being told honestly I don't warrant interest, unsupported platform, I need to look elsewhere, than being strung along with false impressions.