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by mcrittenden 3394 days ago
Seems to be up for me again. I wonder if 8 minutes of downtime is enough to warrant a post-mortem blog post.
4 comments

Eh, I don't think a post-mortem is really necessary. They said it was a broken code change on the status page. If they wrote a post-mortem, it'd probably just say "A team member forgot to foobar the bazqux when deploying an update. We immediately followed our playbook for rolling back a failed deployment and restored service within 9 minutes."
Given the increasing dependence on messaging platforms, I think any widespread downtime deserves a public post-mortem.

And that's not to speak to the amazing amount of curiosity and interest that any downtime in a large public system generates. From the PR side, I would think that some kind of post-mortem is almost necessary to prevent that curiosity and interest from turning to distrust and negative perception.

For a product as widely-used as Slack is, it might at least be interesting.
Of course not.