[OoTheNigerian]

Great stuff!destroytoday!

Regarding Heap Analytics, their pricing model is quite confusing. I'd like to know how many users/visitors to your website are you getting that allows it to be free.

To you, is the almost $5k you're spending on Intercom worth it? How much does it come to per user?

You moved away from Baremetrics to Chartmogul, something with not as good a design. Why?

[destroytoday]

Thanks!

In all honesty, we're way over Heap's free limit, but they haven't throttled us or reached out, so shhhhhh.

Intercom is so worth it. We wouldn't be in the same position without it. The reason it's so high (as I mentioned in another answer) is that we also use it for sending our monthly newsletter. We could definitely get the cost much lower, and we're planning to, but I just need to sit down and do it. We've got our hands full with our current roadmap, so I haven't had the chance to move everyone to a more affordable email marketing service, but sooner than later.

When I used Baremetrics, they were changing their pricing a lot and experimenting so much with growth tactics that I don't agree with, like removing the ability to cancel on your own—you now need to contact them.

I tried ChartMogul and they've been absolutely wonderful. The team is so kind, helpful, and responsive. They also don't make drastic changes, which is refreshing since I only need them to track my Stripe metrics.

[nickfzx]

"The team is so kind, helpful, and responsive."

Founder of ChartMogul here...thank you for the nice comments, you made our success team's day! <3

[aidos]

Just to second that - Nick and the team at ChartMogul have been awesome to work with. The product has evolved in leaps and bounds over the last couple of years.

We tried Baremetrics originally but when we dug into the nitty gritty of the numbers, there was a lot missing. To be fair, this was 2 years ago so I'm sure it's changed a lot.

[OoTheNigerian]

Re: Newsletter.

I cam across Email Octopus and I found setting them up easy. You may want to check it out. https://emailoctopus.com/

You should save as much money as you can.

Any idea the new cost if you stop using Intercom for newsletters?

[destroytoday]

Thanks! Not entirely sure, but I think we’d at least cut the cost in half. Aside from user count, we still use a lot of their packages, which have a decent base price.

[02thoeva]

I run EmailOctopus - happy to discuss anything we can do to help you out, as we're a relatively small SaaS business ourself and know the struggles.

[AznHisoka]

Baremetrics has been notoriously slow for the past 2 years - it should not take 10 seconds to load up static graphs (cache them and recalculate them on the backend every x hrs)

i know they have a small team but their inexperienced tech/backend team has costed them dearly (again i know they probably have worked hard but you can tell them they are inexperienced)

[Shpigford]

Heyo! Founder of Baremetrics here.

Wanted to touch on a couple of things in this sub-thread on Baremetrics.

It means a lot that literally _anyone_ has ever used Baremetrics. I started it over 3 years ago to scratch my own itch and hot dog it kinda took off. So, I'm grateful...certainly for the nearly 700 happy paying customers, but also for the others over the years who's experiences were less than stellar.

We've had some growing pains, but the majority of the painful ones are far in the past.

I did want to address the specific things folks brought up here, just to clear the air.

* Regarding changing our pricing "a lot"...we've changed pricing just once in 3 years. And that was based directly on customer feedback.

* Regarding us being "notoriously slow for the past 2 years"... We had some temporary scaling problems over a year ago, but that's just not the case any more. We've got a whole suite of server monitoring tools that show we have, in fact, not been "notoriously slow for 2 years".

* Regarding us being "inexperienced"...busted! I've never built a complex analytics platform storing and processing in near real-time terabytes of data! ;) Every single entrepreneur is winging it. You'll make some good decisions and some bad ones. That's life. :) But to be clear our team is very equipped and extremely talented. We're just solving a complicated problem...much more complicated than anyone who's never built this sort of thing before realizes.

At the end of the day, though, there are obviously some people who haven't had the experience they wanted with Baremetrics. I hate that that's the case, but we're constantly improving and innovating...most of the time for the better.

If anyone has had a less-than-positive experience with Baremetrics, please email me. I'd love to chat: [e-mail]

Thanks again for all the feedback!

[uptown]

Thanks for your response. I'm not a user of your service, but I've always appreciated your transparency with how you've run (and grown) your business.

[ezekg]

I'm also curious as to why you moved from Baremetrics to ChartMogul.