[destroytoday]

Thanks!

In all honesty, we're way over Heap's free limit, but they haven't throttled us or reached out, so shhhhhh.

Intercom is so worth it. We wouldn't be in the same position without it. The reason it's so high (as I mentioned in another answer) is that we also use it for sending our monthly newsletter. We could definitely get the cost much lower, and we're planning to, but I just need to sit down and do it. We've got our hands full with our current roadmap, so I haven't had the chance to move everyone to a more affordable email marketing service, but sooner than later.

When I used Baremetrics, they were changing their pricing a lot and experimenting so much with growth tactics that I don't agree with, like removing the ability to cancel on your own—you now need to contact them.

I tried ChartMogul and they've been absolutely wonderful. The team is so kind, helpful, and responsive. They also don't make drastic changes, which is refreshing since I only need them to track my Stripe metrics.

[nickfzx]

"The team is so kind, helpful, and responsive."

Founder of ChartMogul here...thank you for the nice comments, you made our success team's day! <3

[aidos]

Just to second that - Nick and the team at ChartMogul have been awesome to work with. The product has evolved in leaps and bounds over the last couple of years.

We tried Baremetrics originally but when we dug into the nitty gritty of the numbers, there was a lot missing. To be fair, this was 2 years ago so I'm sure it's changed a lot.

[OoTheNigerian]

Re: Newsletter.

I cam across Email Octopus and I found setting them up easy. You may want to check it out. https://emailoctopus.com/

You should save as much money as you can.

Any idea the new cost if you stop using Intercom for newsletters?

[destroytoday]

Thanks! Not entirely sure, but I think we’d at least cut the cost in half. Aside from user count, we still use a lot of their packages, which have a decent base price.

[02thoeva]

I run EmailOctopus - happy to discuss anything we can do to help you out, as we're a relatively small SaaS business ourself and know the struggles.

[AznHisoka]

Baremetrics has been notoriously slow for the past 2 years - it should not take 10 seconds to load up static graphs (cache them and recalculate them on the backend every x hrs)

i know they have a small team but their inexperienced tech/backend team has costed them dearly (again i know they probably have worked hard but you can tell them they are inexperienced)