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by Perihelion 3413 days ago
Not that this excuses anything, but maybe it'll help explain it: This interview was recorded a little while before the incident when we were unaware of some of the issues we have in process. Now that we're aware, we are working on correcting these things.

But you're right, the timing of this piece was probably not ideal.
2 comments
noir_lord 3413 days ago
Not ideal perhaps but on the other hand one bad mistake doesn't negate everything you do or say forever that would be extremely unforgiving.

...and it's not like any large web company hasn't had some howlers over the years.

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notcolin 3413 days ago
> This interview was recorded a little while before the incident when we were unaware of some of the issues we have in process.

Could you elaborate? I recently heard about GitLab probably less than a week ago and was under the impression they're a great company to work for.

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Perihelion 3413 days ago
When I say process, I mean some of our operational processes like making sure backups work. There was an incident with data loss last week: https://news.ycombinator.com/item?id=13537052

Like any company, we have our own business operations issues too but it's still one of the best jobs I've ever had. We're pretty open about our flaws, to the point where the CEO even has a page that lists his out: https://about.gitlab.com/handbook/people-operations/ceo-pref...

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DigitalJack 3413 days ago
Read The Checklist Manifesto if you haven't already. Short book, leaves a big impression.
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connorshea 3413 days ago
She's referring to issues in the backup process specifically, not in the company culture (which IMO is pretty good).
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