When I say process, I mean some of our operational processes like making sure backups work. There was an incident with data loss last week: https://news.ycombinator.com/item?id=13537052
Like any company, we have our own business operations issues too but it's still one of the best jobs I've ever had. We're pretty open about our flaws, to the point where the CEO even has a page that lists his out: https://about.gitlab.com/handbook/people-operations/ceo-pref...