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by gloverkcn 3424 days ago
20 min is pretty good. I will usually get called while away from my computer. I try to see how long I can go from memory of windows (been using Mac for 8 years). Once they pass me to their manager I know they've caught on I'm fucking with them. The second guy is clearly more technical/experienced and starts trying to determine as fast as possible if I'm legit. My "computer" will slow down at that point, then, I ask stuff like "can you guys fix this as well?"

I love it when the person yells at me for wasting their time.
2 comments
radiorental 3424 days ago
I'm on mac too with a win7 vm, I hit upon the idea of tagging them along as far as I could when they asked me to press the windows key and I'm looking at a mac keyboard.

The different shops that have called me all follow a similar set of attacks

1) windows key 2) run command to msconfig 3) browser to download payload.

I had a 'supervisor' on the line once and when they asked me to connect to the internet I'm pretty sure I heard them curse at me with incredulity as I played the 56K dialup sound.

I once got them down a conversation cul-de-sac when I asked them which they preferred - Minesweeper or Solitaire.

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at-fates-hands 3424 days ago
>> I'm pretty sure I heard them curse at me with incredulity as I played the 56K dialup sound.

That is some comedy GOLD right there.

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gloverkcn 3424 days ago
Awesome!

Yeah they always use the prompt to get to the admin panel with the list of errors and logs to prove there's an issue. I always act nervous. "There's a lot, Is it that bad?", and they respond with "don't worry sir, we're going to get it fixed for you".

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karmajunkie 3424 days ago
I usually tell them its a hyper key...
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lighttower 3424 days ago
Oh do you have that recording. Awesome
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radiorental 3424 days ago
I lost them cursing at me and I don't have the Solitaire v. Minesweeper discussion recorded but here's something similar at 11 minutes https://soundcloud.com/radiorental1/dell-support
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elsurudo 3423 days ago
Hah, this was great, listened to the whole thing. You had some nice tricks up your sleeve, laughed out loud a couple of times. Thanks! Love the response you got at the end...
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SomeCallMeTim 3424 days ago
I've only played along once, when the guy called while I was cooking lunch, but yes, after 15 minutes or so the "manager" came on and cursed me out very vehemently. I told him he should be ashamed for scamming people.
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