[radiorental]

I'm on mac too with a win7 vm, I hit upon the idea of tagging them along as far as I could when they asked me to press the windows key and I'm looking at a mac keyboard.

The different shops that have called me all follow a similar set of attacks

1) windows key 2) run command to msconfig 3) browser to download payload.

I had a 'supervisor' on the line once and when they asked me to connect to the internet I'm pretty sure I heard them curse at me with incredulity as I played the 56K dialup sound.

I once got them down a conversation cul-de-sac when I asked them which they preferred - Minesweeper or Solitaire.

[at-fates-hands]

>> I'm pretty sure I heard them curse at me with incredulity as I played the 56K dialup sound.

That is some comedy GOLD right there.

[gloverkcn]

Awesome!

Yeah they always use the prompt to get to the admin panel with the list of errors and logs to prove there's an issue. I always act nervous. "There's a lot, Is it that bad?", and they respond with "don't worry sir, we're going to get it fixed for you".

[karmajunkie]

I usually tell them its a hyper key...

[lighttower]

Oh do you have that recording. Awesome

[radiorental]

I lost them cursing at me and I don't have the Solitaire v. Minesweeper discussion recorded but here's something similar at 11 minutes https://soundcloud.com/radiorental1/dell-support

[elsurudo]

Hah, this was great, listened to the whole thing. You had some nice tricks up your sleeve, laughed out loud a couple of times. Thanks! Love the response you got at the end...