[huebnerob]

It sounds like 'Ava' will need to interrupt employees and prompt for feedback on some frequent recurring basis in order to provide what your marketing describes as 'realtime' results. How are you going to balance this distraction and annoyance against your product requirements?

[danudey]

My experience with doing our own internal employee satisfaction reports is that they generally tend to be just enough work that I have to go out of my way to do them, or rather, stop saying "I'll do that later".

On the other hand, I go and check Slack every now and then, clear out all my unreads, and then go back to work. If part of that process is typing '4' into one of those windows then it's basically zero-friction from my perspective.

In other words, as long as getting a Slack message doesn't already interrupt, distract, and annoy people, neither will this, and if it does then you can tune your Slack notification settings to handle that. Turn off push notifications for the bot and you'll only see/answer the question when you go into the app to clear out unreads.

[zeal-technology]

Ava reaches out to employees on a scheduleable basis and does what we call a "Check-In". Check-ins are short questions that are answered on varying scales that give insight into what is really going on at the company.

These interactions typically take between five and fifteen seconds to complete, and then you're back to whatever you were doing before. We have tuned when and how Ava reaches out to minimize annoyance, and to keep productivity high. We also let employees respond at their own convenience, so it's not like you have to immediately give Ava your attention.

Here's an example: http://i.imgur.com/M5cyOvZ.png