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by alberth
3429 days ago
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Follow-ups questions: 1. How do companies educate their employee base on where this portal is? I imagine this is something that many employees will never use in their entire lifetime at a company. 1b. Isnt is more intuitive for an employee to simply call their helpdesk and report a maintenance issue. Shouldnt the focus of your product be to have help desk employees submit the work request on behalf of Employee A? Since I imagine most employees are just conditioned to call their help desk for any type of issue they have. In which case, now you'll have to compete against competitors like ServiceNow who dominates in help desk software. Edit: Please don't take this as me hating on your product. I don't. Quite the opposite. I'm just really fascinated by what your created. Hope you succeed and interested in reading your response. |
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1 - Email blast! And it depends on the type of company. If you are a property management company with lots of employees you're right a lot of people won't use it. Then UpKeep becomes a more internally facing tool for admins to enter in requests and dispatch jobs out. BUT if you are a maintenance heavy company (industrial, manufacturing, etc) you are used to submitting work requests and tickets in every single day.
1b - Yes! So basically the requester normally has the most information. If they can take a picture and send it in with the work order, it is soooo much more descriptive and helpful to the admin user. They can also call it in, and UpKeep works in both ways. But it adds additional overhead to the admin users to be manning the phones at all times.
At the end of the day, UpKeep works in both scenarios and it really depends on the workflow of the company! :)