Hacker News new | ask | show | jobs
by WhiteOwlLion 3429 days ago
If someone calls, you can pretend to be a requestor submit a service request on the caller's behalf using his/her e-mail and phone you ask over the phone.

The confirmation e-mail can reinforce:

1) check request status online 2) create new requests online

Customers that prefer to call will continue to call, but those that prefer the portal will save you time and submit online.

When the business is closed, customer can submit non-emergencies online as well.