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This is an awesome comment. Maximo is pretty much the gold standard for asset management in enterprise. I don't see Maximo as a direct competitor today, but we'll get there! Watch out IBM :) While I've never personally used Maximo before, I've seen it be used by several of my colleagues and friends in the industry. Whenever I see them use it, it hurts a little bit to be honest. I have a friend who actually works for LA county and she is their Maximo manager. She basically takes calls from technicians out in the field and inputs it data in for them. I recently asked her to pitch UpKeep to her boss about trying out a mobile solution (apparently IBM stopped developing new tech for their mobile solution for some reason). The response she got from her boss was that field techs are aren't tech savvy enough and the only reason she has a job is because of that. Definitely upset me a bit to hear that, but it also gives me motivation to see how much more there is to improve in this industry. I think our most direct competitor in the small to medium sized business industry is Fiix software. I think they have a great platform, but I am hoping we'll win out because we are almost fully invested in creating a mobile-first product for field technicians. At the end of the day if field techs input better data into the system, managers will have higher quality, more reliable data to make informed maintenance decisions. Regarding our product roadmap, we do 1-2 week sprints given the need at the time. Right now we are still focused on making a better tool for field techs. The next big thing on our list is making inventory management within UpKeep seamless. I think we have a great work-management tool, although we are constantly improving, but there are some things on the inventory management side that I think we can improve a lot on. In regards to industry, my background is in manufacturing, but we actually have a pretty diverse market for UpKeep. Right now we fit really well with small to medium sized facilities. Restaurant franchises really love us, clubs, and smaller industrial manufacturing is our sweet spot! Our goal for UpKeep was to really streamline the request process. We hear from a bunch of our customers that they are tired of receiving a request via email, phone call, text message, whatsapp, what the so many different ways! So we tried to consolidate that all into UpKeep. A requester can open up UpKeep, go to the requests tab, and hit the big "+" button to create a request, they can set up email forwarding so emails they send go directly into UpKeep, they can go to a URL that links to the company's UpKeep account, and more!!! Anyways, thanks so much for your comment and thanks for the plug on the Maximo LinkedIn discussion group! Would love to chat more and hear your experience with Maximo and your thoughts as a Maximo user and what we can do to improve! |
In Maximo, there are different storerooms you can have with bin assignments within each storeroom. Not sure if you need that kind of granularity (bins) depending on how often technicians actually add materials to a work order (wo) or add parts to an invoice.
> streamline the request process.
I think you guys have done a great job here. Service request status checks by e-mail without a password makes it really simple. Enhancement could be custom header & footer with customer logo. CNAME so Requestor page looks like it is part of the company's web site.
Suggestions: Include completion notes and the technician(s) responsible for the work. Especially with residentials, the tech has permission to enter your home and you may not be present to view/supervise the work. The notes help fill that gap. Maybe include status change date stamps too. Maximo has a WMATL (Waiting for Materials) status which is useful if a required part is backordered and work can not start immediately.
> Maximo
A very complicated suggestion but if you built an UpKeep module to work with the Maximo MBO (API), then you could market the iOS or Android app as just a proxy client. Since Maximo's front-end is a visual mess, providing an optimized workflow and screen adds great value.