[WhiteOwlLion]

> Inventory

In Maximo, there are different storerooms you can have with bin assignments within each storeroom. Not sure if you need that kind of granularity (bins) depending on how often technicians actually add materials to a work order (wo) or add parts to an invoice.

> streamline the request process.

I think you guys have done a great job here. Service request status checks by e-mail without a password makes it really simple. Enhancement could be custom header & footer with customer logo. CNAME so Requestor page looks like it is part of the company's web site.

Suggestions: Include completion notes and the technician(s) responsible for the work. Especially with residentials, the tech has permission to enter your home and you may not be present to view/supervise the work. The notes help fill that gap. Maybe include status change date stamps too. Maximo has a WMATL (Waiting for Materials) status which is useful if a required part is backordered and work can not start immediately.

> Maximo

A very complicated suggestion but if you built an UpKeep module to work with the Maximo MBO (API), then you could market the iOS or Android app as just a proxy client. Since Maximo's front-end is a visual mess, providing an optimized workflow and screen adds great value.