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by mmonihan
3434 days ago
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OP. This is a great point. The activation cost for you to respond to support calls is probably more than the company would be willing to pay you. Which is why SaaS businesses with support teams that benefit from scale are the de facto model for these businesses. I think there's a version of something like Microsoft Access that can take away a lot of support requests. I get a ton of requests related to lists of collections within the app, which could be maintained by the users themselves. |
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Yes, and it's called Salesforce (or Dynamics if you like more pain than Salesforce already causes).
I have better things to do than write a full front-to-back webapp to organize garbage scattered around in spreadsheets, so it's been a lifesaver since I can create a new object or field in a couple clicks (and if I need to write some custom UI or backend code I still have the option to do so).