[snuxoll]

> I think there's a version of something like Microsoft Access that can take away a lot of support requests.

Yes, and it's called Salesforce (or Dynamics if you like more pain than Salesforce already causes).

I have better things to do than write a full front-to-back webapp to organize garbage scattered around in spreadsheets, so it's been a lifesaver since I can create a new object or field in a couple clicks (and if I need to write some custom UI or backend code I still have the option to do so).