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by burntwater 3461 days ago
Can't say factually it would work here, but this makes me pine for the days of Blackberry Desktop Manager and its very granular backup/wipe/restore abilities.

I no longer do IT support for mobile devices, so I'm not sure what the current abilities are, but when I stopped in ~2012 the only options for both iPhones and Android were basically full wipes and restores. All or nothing. With the Blackberry you could backup/wipe/restore only SMS, or only contacts, or only calendar, etc. Could also easily transfer exactly the data you wanted to a new phone.
1 comments
berberous 3461 days ago
Yup. Apple's tech support insisted that the reason my iPhone 6 (not a 6s) shut off at 30-40% was due to a software issue, not a battery issue. They suggested I not only wipe my phone, but set it up as a brand new device. It's insane that this is the only way to fix something they claim to know is a software issue.
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op00to 3460 days ago
This is their default response to everything. Once you go through that step (and they maybe grab diagnostics to determine you actually started as new), they will actually push to resolve your issue. It's easy to recover from this w/ iTunes or iCloud device backups, so a moderately painless hoop to jump through.
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abduhl 3460 days ago
Rofl this is the first time I've ever read something that refers to "wipe your device" as a "moderately painless hoop to jump throigh".

This is customer service these days?

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op00to 3459 days ago
I can backup, wipe my device, do the test, pull the debug logs, and restore from backup in an hour or so. iTunes and iCloud make it really easy to do this. It's just not cost effective for Apple to treat every case as a special snowflake if nuking from orbit fixes the issue. It sucks, but it's not like you'll get support from anywhere else.
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jsmeaton 3460 days ago
They've admitted to a hardware fault and have a replacement program. Got my battery replaced and haven't had the problem again.
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tinus_hn 3460 days ago
That's for the 6s, not the 6.
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schrodinger 3460 days ago
They did that to me too. I ended up going to a 3rd party and having the battery replaced no problem. Worked great!
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