[berberous]

Yup. Apple's tech support insisted that the reason my iPhone 6 (not a 6s) shut off at 30-40% was due to a software issue, not a battery issue. They suggested I not only wipe my phone, but set it up as a brand new device. It's insane that this is the only way to fix something they claim to know is a software issue.

[op00to]

This is their default response to everything. Once you go through that step (and they maybe grab diagnostics to determine you actually started as new), they will actually push to resolve your issue. It's easy to recover from this w/ iTunes or iCloud device backups, so a moderately painless hoop to jump through.

[abduhl]

Rofl this is the first time I've ever read something that refers to "wipe your device" as a "moderately painless hoop to jump throigh".

This is customer service these days?

[op00to]

I can backup, wipe my device, do the test, pull the debug logs, and restore from backup in an hour or so. iTunes and iCloud make it really easy to do this. It's just not cost effective for Apple to treat every case as a special snowflake if nuking from orbit fixes the issue. It sucks, but it's not like you'll get support from anywhere else.

[jsmeaton]

They've admitted to a hardware fault and have a replacement program. Got my battery replaced and haven't had the problem again.

[tinus_hn]

That's for the 6s, not the 6.

[schrodinger]

They did that to me too. I ended up going to a 3rd party and having the battery replaced no problem. Worked great!