At what point is a video game seller obligated to provide a refund to unhappy customers? It seems like there's a large gray area between a feature complete/bug free game and one that's completely unplayable.
This is the blessing and the curse of Australian Consumer Law. It states:
> Goods must be of merchantable quality – they must meet a level of quality and performance that would be reasonable to expect, given their price and description.
> Goods must be fit for their intended purpose
While this gives consumers a fair bit of protection (for instance, this wording forces Apple (and others) to provide min 2 years warranty on iPhones), it can be difficult in some circumstances to establish what 'reasonable' means. Generally speaking though, common sense prevails.
> Goods must be of merchantable quality – they must meet a level of quality and performance that would be reasonable to expect, given their price and description.
> Goods must be fit for their intended purpose
While this gives consumers a fair bit of protection (for instance, this wording forces Apple (and others) to provide min 2 years warranty on iPhones), it can be difficult in some circumstances to establish what 'reasonable' means. Generally speaking though, common sense prevails.