[madeofpalk]

This is the blessing and the curse of Australian Consumer Law. It states:

> Goods must be of merchantable quality – they must meet a level of quality and performance that would be reasonable to expect, given their price and description.

> Goods must be fit for their intended purpose

While this gives consumers a fair bit of protection (for instance, this wording forces Apple (and others) to provide min 2 years warranty on iPhones), it can be difficult in some circumstances to establish what 'reasonable' means. Generally speaking though, common sense prevails.

[shakna]

> reasonable to expect, given their price and description

Insurance market price tends to be the guiding star on what represents reasonableness. That and precedents that have already been set.