[nashashmi]

And here is the dilemma with competing with Microsoft:

Compete with Microsoft and forever spend your time with bug fixes, parity issues, and new features the other guy implements.

... OR create enough of the part that essentially means productivity app, but then branch out into your own space and create a product that differentiates itself and creates lock-in.

Google knows that doing the latter is like a dog forever chasing fox and never winning, so it eventually called timoeut on parity and branched off into doing something new and exciting.

[AlphaSite]

What has google done which O365 isn't doing equally well? Google Docs just isn't very great.

[chris_wot]

Your may have been downvoted, but it's true. I work for a company that drank the Google coolaid and it was a dreadful decision.

Virtually no one uses Google Docs or Sheets. Instead, they struggle on without it, or have their department purchase an incredibly expensive version of Office.

The Google experiment has failed in our organisation. Google Groups and Gmail is a bit of a disaster. Google can't even do basic things, like relabel all email older than a certain date. And the admin interface is ridiculously slow, and frankly buggy. One time, I logged into this frequently used interface and discovered that I got prompted with a post it note every freaking time. That might not seem like much, but it slowed me down and we are under the pump at the moment.

Overall, Google has such great ideas but is totally let down by an utter lack of polish and a total inability to improve their UX, and ensure that they finish off features and products.

So much potential let down by incredibly simple UX errors. It's unbelievably disappointing :(

[douche]

The thing about Google Docs is, it looks and has the same functionality now as it did circa ten years ago when I first remember using it. I'm not sure what that department in the Googleplex is occupying their time with.