[Tempest1981]

How do you manage to engage an internal Google team on an issue?

From the story: "We are working with Epson and internal Google teams to root cause this issue"

I've seen many help forum threads go unanswered, after days and pages of postings.

[gruturo]

You hope really hard that anyone at Google bought an Epson printer, and raises the issue internally. Best if this happens to a manager.

[cube00]

Create a viral video, they notice when a lot of people are complaining about things vs a loud few.

[lvs]

It shouldn't require a marketing campaign to file a bug report.

[pawadu]

Unfortunately it does, this is Google after all.

[pasbesoin]

1) Create enough bad publicity (be "important" enough, or lucky enough) to invoke an actual, human response.

2) Make an end-run around the Google support wall-of-silence. As another commenter here mentions, sometimes posts/comments on HN gain attention. Apparently not as much as they used to. But, a month or two after I finally complained in an HN comment about months-long problem with very frequent Nexus 5x camera app crashes on zoom-out, the problem finally, silently went away.

P.S. Yes, I'd used the in-app/Android problem reporting prompt/feature... countless times, including my own optional comment as to exactly what was happening. I eventually gave up on repeatedly taking that extra time and just started canceling out of it, as the error reports seemed to just be disappearing into a black hole of silence and inaction.

[integricho]

Or post on HN as many google employees read it regularly for sure..

[fapjacks]

I used to work for a business that Google wants to buy. That is one way to get pipelines opened up to internal Google teams.