[pasbesoin]

1) Create enough bad publicity (be "important" enough, or lucky enough) to invoke an actual, human response.

2) Make an end-run around the Google support wall-of-silence. As another commenter here mentions, sometimes posts/comments on HN gain attention. Apparently not as much as they used to. But, a month or two after I finally complained in an HN comment about months-long problem with very frequent Nexus 5x camera app crashes on zoom-out, the problem finally, silently went away.

P.S. Yes, I'd used the in-app/Android problem reporting prompt/feature... countless times, including my own optional comment as to exactly what was happening. I eventually gave up on repeatedly taking that extra time and just started canceling out of it, as the error reports seemed to just be disappearing into a black hole of silence and inaction.