[twelvechairs]

I'm very sympathetic to the plight of this school, however I'm also very concerned as to the emerging trend of 'customer service only to those who have the ability to make a PR issue of it'.

My advice: Just buy a $5 usb wifi for each of these computers.

[techsupporter]

> I'm also very concerned as to the emerging trend of 'customer service only to those who have the ability to make a PR issue of it'.

Established companies are looking at these "new-fangled startups" and how the newer companies don't have expenses for cost centers like "inbound call queues" and "customer service" and managers at the older ones are thinking, "hey, how can we cut those costs, too?"

If customer service is made so difficult to obtain as to be nearly impossible to receive except under the most outlying of circumstances, surely the companies in question will go out of business...or become Google.

[bArray]

Haha, unless it's a USB issue which is equally likely. I find Dell laptops drop USB packets which most devices recover, for example flash drives or average devices. If it's a high speed WiFi card, problem. Had it on my laptop, sometimes it would miss the keyboard packet for "key up" events and just spit some value out continuously.