[techsupporter]

> I'm also very concerned as to the emerging trend of 'customer service only to those who have the ability to make a PR issue of it'.

Established companies are looking at these "new-fangled startups" and how the newer companies don't have expenses for cost centers like "inbound call queues" and "customer service" and managers at the older ones are thinking, "hey, how can we cut those costs, too?"

If customer service is made so difficult to obtain as to be nearly impossible to receive except under the most outlying of circumstances, surely the companies in question will go out of business...or become Google.