[dmilicevic]

Sounds like that can easily turn into a never-ending business developing and/or business intelligence project for the client you've mentioned. I assume this is not what you want to achieve, otherwise you would be a cofounder at CRM consultancy startup.

- Be as specific as you can about the scope of data you will communicate between and what exactly will be a part of this integration (try not to get involved with anything other than that). - Expect a lot of traffic as CRM's tend to be loaded with useful and useless data which just keeps growing. - you can expect that your client will often want to increase the scope of data fetched or sent to CRM. - you can expect that your client will often want to trash or change data fetched or sent to CRM.

All CRM's have out-of-the-box API which you will probably have to use, so look into that. Usually you can CRUD a record in CRM by providing ID and type values of that record.

Good luck!

[r4pha]

Thanks for the insight. It's a relatively fragile negotiation, since we're just little guys who received an opportunity to do business with a big corp.

As with the API, we implemented some integration with Salesforce and it was relatively easy. SAP, on the other hand, seems to be a different kind of beast. There's a huge amount of moving parts, which seems a little enterprise-y and complex for a tiny startup to work with.