[ashnyc]

This is our story, We have been selling on Amazon since 2011 and about 5 months ago, some hijacker took over our listing and started selling smilar item but of lower quality. It took us 3 months for amazon to take action and got the seller kicked out of amazon. Basically he used of of those review services to upload over 1000 reviews with images to make it seem like they are the owner of the listing. We have been trying to clean up all this mess and we are getting no help from amazon.com . Here is a sample review of counterfeit product. https://www.amazon.com/review/R2X5VE3JT02KCU/ if you look at the listing, our product is totally diffrent.

[joering2]

Very interesting but I think there is something more at play here.

Look at the person who left you that review: SpilledInk788

She is "Stay at home mom" but she reviews over 30 products DAILY - some not cheap at all.

I suspect this is some sort of paid troll who writes positive/negative reviews (depending on the order/assignment) and post it online to whether boost someone's company rating or lower them.

No wonder she never replied to you.