[EA]

Happened to my launch-week iPhone 6 Plus. Apple employees at the store were aware that phones had this issue but acted like it wasn't a problem they could treat. They treated it as a "bad screen" problem by replacing screens. After a couple of screen replacements the issue didn't go away.

Ultimately, I had to pay $329.00 for a refurbished phone after they swapped out a few screens which didn't make the problem go away.

There is a class action lawsuit forming: http://mccunewright.com/iphone-6-touchscreen-defect/

[dntrkv]

I don't understand how they would make you buy a refurbished phone. Anytime I have had any issues on my iPhone, if Apple couldn't fix it, they just give me a new/refurbished phone free of charge.

[usaphp]

How would they make you buy a refurbished phone? I recently dropped my iPhone 6s (again) and screen finally cracked, I brought it to apple - they tried to replace the screen and it did not work, so they just gave me a brand new phone for a price that I paid for screen replacement (~$140)

[cududa]

My understanding of the heuristics (as an owner of iPhone 6 Plus [not 6s], with many broken screens)- if there is body damage around the screen in the thin aluminum parts, you need a full replacement (the screen can't sit properly and can't seat properly). If there's no body damage, they replace the screen. If the replaced screen still doesn't pass calibration, you get a refurbed phone