[marcuscreo]

Learn not to answer in the moment, and commit to always give yourself time to think alone about the request and respond in 24 hours.

When you do that, you remove the immediate pressure to please the person with a YES answer.

You also give the (honest) impression that your answer has thought and weight behind it, and is the measured response of a professional.

[eitland]

While 24 hours sounds much to me I agree on the principle.

Tom Limoncelli/Christine Hogan has you covered on this one I guess: The Practice of System and Network Administration mention that you should ask politely if the other party can fire a mail to the ticket system since "that way you can be sure I won't forget".

Tada: off your mind in to a queue that can be sorted and prioritized.

[marcuscreo]

Ya, even 1 hours is better than answering in the moment.