[eitland]

While 24 hours sounds much to me I agree on the principle.

Tom Limoncelli/Christine Hogan has you covered on this one I guess: The Practice of System and Network Administration mention that you should ask politely if the other party can fire a mail to the ticket system since "that way you can be sure I won't forget".

Tada: off your mind in to a queue that can be sorted and prioritized.

[marcuscreo]

Ya, even 1 hours is better than answering in the moment.