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by kljhgfvgbn
5936 days ago
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Almost, easyjet and then Ryanair copied the single type, low prices and short routes idea of SouthWestern. What they forgot to copy was the honest price, no fees policy and the extremely helpful and friendly staff of SWA and the Canadian equivalent Westjet. What Ryan did was take the SWA idea of being profitable and added the fee structure scams of every major airline and the customer management skills of a Soviet era railway. |
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As for the fees, that is a feature not a bug. It means that people who want to fly as cheaply as possible can (no frills) and those who want the extras such as checked baggage pay. With a no fee structure, essentially the people who don't check baggage, check in online instead of at a desk, don't care where they sit (and speed up boarding times) etc are subsidising those that use those extras.