|
"People assume today's consumer has to make a deal with a marketing machine to get stuff for 'free,' even if they're horrified by what happens with their data. Imagine a world where paying for things was easy on both sides." I can't see that friction is the problem. It's easy to implement payment on the web nowadays. The issue is getting people to want to actually pay, rather than going and looking elsewhere for the same thing for free. The challenge with the web is as is noted at the end, not one of technology, but one of society. Making a better web means making how people work with each other through the web, what we expect of it, and how we want it to work better. Unfortunately, time and time again we've seen people prefer free, lousy web content to even a ludicrously small payment for something really good. How you fix that (getting people to value what they get from the web and to be willing to pay for it), I don't know. Spotify, Netflix, The FT et al have shown that it's possible to get people to pay, but I can't imagine even the majority of the web going that way for now. Hopefully that changes in the future. |