I'm a/was fan of Maciej and the 'fight' he's fighting, and signed up for the full-archiving solution (that indexes saved pages) in part because of this. So far I'm rather disappointed in the whole thing. For some reason I get an error message when I try to do a full-text search, and I've 1) approached the pinboard twitter account, 2) sent two emails to support spaced > 1 week apart, and 3) asked multiple times in the IRC channel.
Honestly it actually affects the support I had for the the anti-startup 'I can run a business on my own and grow it myself' narrative that pinboard represents.
Basically, don't use pinboard if you expect any kind of support.
EDIT: plus, for some bizarre reason the full-text search doesn't work on pinboard's own notes features, which was something I just assumed would be the case. Big letdown.
I'll fix this and credit you for a year due to the fact that you had to come to HN for actual support. The underlying issue is sometimes I burn out and flee to the woods/southern ocean for a while. But my bad work habits shouldn't be your problem.
Ha, thanks for responding. And my apologies, I was frustrated and not in the best of moods, and I don't really stand behind what I said (completely). The truth is that I think a big 'problem' in my society is not just the business-side, but the consumer-side expectations/demands too.
I don't actually mind that sometimes things don't run as smoothly as they would for a product that has an entire team and/or dedicated support behind it (or appear do so to at least), and in fact I think it's part of the agreement, in a way. If I like the fact that you're a one-man shop, I should also accept some of the downsides.
Anyways, things are working now, thanks! I'm curious: what happened there? Was it just my account?
Also, turns out pinboard does index notes. Awesome!
Wait, pinboard indexes notes? I really doubt that. Is it possible it's indexing the bookmarks pointing to the notes? Those get pre-populated with the first N characters of the note content.
Could you email me your pinboard username? I appreciate your kind words but am serious about comping you.
I fixed fulltext search that was falling over on a caching server, so it affected a bunch of users besides you.
Yeah, you're right. I did a search for a word in the first sentence of a note and that works, but searching further down doesn't work. Consider the notes indexing a feature request :).
I read your earlier comment last night and noticed that feature didn't work for me either. I was just about to email support this morning when I saw the replies, so I double-checked and it's now fixed for me too. So it wasn't just your account.
There's a story behind it - apparently there was a better response from consumers with annual pricing. People often didn't understand the concept of a one-off fee for a web service, and got confused between the once-off and the recurring options
> Right now, users pay a one-time signup fee that grows by a fraction of a penny with each new signup. At the moment, this fee is $10.55. Pinboard also offers archiving accounts, which cost $25/year. Users who upgrade after joining Pinboard can deduct the signup fee from the first year of archiving.
> Under the new scheme, basic Pinboard accounts will cost $11/year, while archiving will continue to cost $25/year.
> My main reason for making the change is so that I don't have to keep explaining how pricing works. An astonishing number of people already believe that they're paying annually for Pinboard. Others accuse me of baiting and switching them when they upgrade to archiving and get a renewal notice. Note how much easier it is to describe the new policy than the old one.
I built my own with an off-the -shelf CMS (Textpattern) and a bookmarklet. Works great, almost 3000 links in there, searchable, etc. I wrote a tutorial on it for txptips.com.
Honestly it actually affects the support I had for the the anti-startup 'I can run a business on my own and grow it myself' narrative that pinboard represents.
Basically, don't use pinboard if you expect any kind of support.
EDIT: plus, for some bizarre reason the full-text search doesn't work on pinboard's own notes features, which was something I just assumed would be the case. Big letdown.