[mercer]

I'm a/was fan of Maciej and the 'fight' he's fighting, and signed up for the full-archiving solution (that indexes saved pages) in part because of this. So far I'm rather disappointed in the whole thing. For some reason I get an error message when I try to do a full-text search, and I've 1) approached the pinboard twitter account, 2) sent two emails to support spaced > 1 week apart, and 3) asked multiple times in the IRC channel.

Honestly it actually affects the support I had for the the anti-startup 'I can run a business on my own and grow it myself' narrative that pinboard represents.

Basically, don't use pinboard if you expect any kind of support.

EDIT: plus, for some bizarre reason the full-text search doesn't work on pinboard's own notes features, which was something I just assumed would be the case. Big letdown.

[idlewords]

Oh crap, I forgot there even was an IRC channel!

I'll fix this and credit you for a year due to the fact that you had to come to HN for actual support. The underlying issue is sometimes I burn out and flee to the woods/southern ocean for a while. But my bad work habits shouldn't be your problem.

[mercer]

Ha, thanks for responding. And my apologies, I was frustrated and not in the best of moods, and I don't really stand behind what I said (completely). The truth is that I think a big 'problem' in my society is not just the business-side, but the consumer-side expectations/demands too.

I don't actually mind that sometimes things don't run as smoothly as they would for a product that has an entire team and/or dedicated support behind it (or appear do so to at least), and in fact I think it's part of the agreement, in a way. If I like the fact that you're a one-man shop, I should also accept some of the downsides.

Anyways, things are working now, thanks! I'm curious: what happened there? Was it just my account?

Also, turns out pinboard does index notes. Awesome!

[idlewords]

Wait, pinboard indexes notes? I really doubt that. Is it possible it's indexing the bookmarks pointing to the notes? Those get pre-populated with the first N characters of the note content.

Could you email me your pinboard username? I appreciate your kind words but am serious about comping you.

I fixed fulltext search that was falling over on a caching server, so it affected a bunch of users besides you.

[mercer]

Yeah, you're right. I did a search for a word in the first sentence of a note and that works, but searching further down doesn't work. Consider the notes indexing a feature request :).

I'll email you my details, thanks.

[cherrytree]

I read your earlier comment last night and noticed that feature didn't work for me either. I was just about to email support this morning when I saw the replies, so I double-checked and it's now fixed for me too. So it wasn't just your account.

[pwd_mkdb]

that quote from the economist on the pinboard site is great. cheers.

[kawera]

I'm sorry you had a bad experience; I've contacted Maciej twice in the past for questions related to the API and he answered swiftly.