[pbarnes_1]

I say this having ordered probably 1000+ times through Postmates: It's not about the merchant. It's about the delivery.

Your dispatch system needs an overhaul. It has improved again lately but there was a period of several months when not a single Postmates delivery went right for me, and I'm in SOMA, and only order from restaurants around here.

I used to be 100% Postmates, spending maybe $2k/m but now I'm this:

  IF HOT FOOD REQUIRED:
    IS AVAILABLE ON UBER EATS:
      UBER EATS
    ELSE
      POSTMATES
  ELSE
    DOORDASH

UberEats is unfortunately a much better experience than Postmates now. :/

[bastian]

I can guarantee you that we will be relentless in improving dispatch, ordering and customer service. Recent changes dropped our average delivery times. In April we will switch to an auto-accept mode for all deliveries and we will also aggressively target faster pick-up times. Sorry we've let you down pbarnes.

[pbarnes_1]

Eh, dispatch is hard, especially for what I guess is 95%+ food orders where the difference between happy and unhappy is 10-15 minutes.

I used to work for a large courier company writing dispatch algos so... pet peeve. :)