[bastian]

I can guarantee you that we will be relentless in improving dispatch, ordering and customer service. Recent changes dropped our average delivery times. In April we will switch to an auto-accept mode for all deliveries and we will also aggressively target faster pick-up times. Sorry we've let you down pbarnes.

[pbarnes_1]

Eh, dispatch is hard, especially for what I guess is 95%+ food orders where the difference between happy and unhappy is 10-15 minutes.

I used to work for a large courier company writing dispatch algos so... pet peeve. :)