[stcredzero]

if it turns out the consumers are using your tool for a different purpose, it is in your own interest to understand this new use and optimize your tool to fulfill that previously unnoticed problem.

Amen! That last bit is quotable!

[seanos]

I once read a story about a Chinese company who built washing machines and found that they were getting lots of warranty claims after people had broken them trying to wash potatoes. Instead of putting a notice on the machines not to use them to clean potatoes, they successfully developed and marketed a dual purpose machine.

http://www.connectedaustralia.com/News/Trends/tabid/121/sele...

[iBercovich]

That is exactly what I am talking about!