[silentmars]

This article describes some seriously clueless agile practices.

A massive reorg and restructuring dictated from the top to enable agile, a bottom-up methodology.

They dictate that everyone must do Scrum - even support departments for which it's laughably mismatched - rather than allowing any level of team-driven process selection, and then 9 months later they open it up to allowing teams to choose, including letting them choose waterfall. Their messaging was this was always the plan, which is either a lie as apparently many people at MIT believe, or evidence that of even deeper cluelessness.

My opinion is that this Charles character has no business running a technology org.

[merpnderp]

"Okay Bob, what are you working on today?"

"Ah, I'm handling support tickets. Same as I did yesterday, the day before that, the week before that, and the month before that."

"Any roadblocks?"

"Nope, I'm tier one support. When I can't quickly handle an issue, I push it up the support ladder. I don't have any roadblocks today, and I won't have any roadblocks tomorrow or the day after, or even the week after that. Unless of course you mean the 4 missed support calls that just occurred because I was on the SCRUM call."