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by davemel37
3771 days ago
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I can't imagine long term sustainability for any business that depends on their users failing. I once heard a really smart marketer say that self-help is the best niche to target because perfection is impossible, so once you get a customer, you have one for life. In reality though, any app or service that the business interests are misaligned with the users best interests, can't keep users forever. The users who benefit wont make you any money and the ones that fail will resent the service and leave. While I see where you are coming from, this is an extremely shortsighted monetization strategy. A better strategy would be gentle push reminders to not let the day go to waste, tools to make it easier to see progress, and monetize with premium add-ons. |
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In short, our interests and our customers' interests turn out to be highly aligned, even though it seems prima facie perverse.
Another way of arguing the point: a manufacturer of physical goods has the perverse incentive to make pieces of crap that last just long enough to make it out of the store. Ok, maybe that's commonplace enough that I'm totally not helping my case with that analogy! :)
Ok, better argument! Beeminder has been around 4.5 years which probably wouldn't happen if we were myopically making people fail to get their money.