[testerooooooo]

Yet, somehow, all those persons have no problem at all using facebook, but ordering something from some online shop, do a google search to solve some problem, or even read the Help menu on some software is out of the question for them... It seems they have their priorities all mixed up.

[daemin]

It's more of a case of people not wanting to find out how things work. So many people will drive a car, use a washing machine or vacuum cleaner, or even use a phone with no idea how it works, and no intention of ever learning. If it breaks they go to the 'repair guy' that will fix their problems. Or they will scrap the old item and buy a shiny new one.

One part of this comes from the fact that some things are really difficult or impossible to repair these days. Cars come with engine computers that you need special tools to access, computers and modern electronics come so integrated that you can't easily swap out components yourself.

The other part is that people treat computers as one entity, not a combination of entities. So the whole device is one item, and if something doesn't work, it's all broken.

[TeMPOraL]

The third problem is that we let them.

To drive a car, people have to learn a shit ton of things, not just about the law, but about the machine itself. And they do, because they have no other choice - and so for most it doesn't even register things could be different.

Look at professional software like Photoshop or AutoCAD - again, everyone knows it's "complicated", and so people either sign up for training courses, or sit down and learn it themselves. Somehow, the software tool being complex isn't a problem. But for most software, we've created an expectation that people should be able to use it from the get-go. I submit that this is wrong. People should be expected to read the manual, like in the old days, and the software should politely force them to.