[blcArmadillo]

Perhaps a litte off topic but does anyone here hate open table, if so can you share why? I've always found making a reservation a very plesant experience. To see all the availble times and make a reservation only takes a couple clicks.

[nhebb]

From the article:

"While I am happy to share data with those that request it, I will summarize by saying that most restaurant customers that use OpenTable abhor it (for a few different reasons)."

His company, TableHero, is a competitor, so "most" may be an exaggeration. He's probably identified a few weaknesses in Open Table to capitalize on.

[zzalpha]

The article is from the point of view of the restaurant, claiming the backend tooling sucks, which wouldn't surprise me. Optimizing the front end consumer experience while neglecting the back office is not uncommon.

[blcArmadillo]

Ok, this makes sense now. I read "restaurant customers" as the customers of the restaurant (i.e. people wanting to reserve a table) not the restaurants themselves. Makes sense now. Thanks.