[pfarnsworth]

As a Nest employee can you confirm that Dropcam has been essentially abandoned by Nest? In the 2+ years since the acquisition, nothing significant has been released, and the Nest App is far inferior to the Dropcam app.

As well, the "customer suggestion" part of the Nest community board is a graveyard of suggestions and goodwill. It's literally a waste of time because nothing has been addressed, like simple things like access to year-over-year data instead of 10 days back which is worthless.

Signed,

An unhappy owner of 3 Dropcams

[dguaraglia]

I can't really talk publicly about our roadmap (I'd love to, believe me.) I'll try to engage some of the marketing folks and point them to this thread.

[banana_giraffe]

Please do. My interaction with support has been laughably bad. I have a Dropcam that sends me a monthly warning that my account that's paid up for a year is due. I also have a Nest Protect that can no longer see my network because I have two APs broadcasting the same SSID. For the first one, customer service told me "ignore the emails". For the second one, customer service told me "permanently remove one of your access points"

Both responses are enough that I no longer recommend the Nest ecosystem for anyone. They clearly don't care about support, which is troubling for a company that's in the services business.

[dguaraglia]

Please e-mail me on the account listed in my profile. I should be able to help with the first one (at least forward it to the right people.)

I'm really sorry about the bad experience.

[joosters]

Classic Google Support: Expect utterly rubbish service until you find the magic insider who can wake up the workers who care.

(I'm not trying to be nasty to the employee who is being kind enough to post here, just pointing out that all too often, this seems to be the only mechanism to reach a useful human support contact for pretty much any Google service...)

[pfarnsworth]

Thank you.

Please let them know that the "Product Suggestion" portion of the Nest Community site is an absolute insult to their customers. They should just shut it down instead of collecting years of requests and completely ignoring them.