[dguaraglia]

Please e-mail me on the account listed in my profile. I should be able to help with the first one (at least forward it to the right people.)

I'm really sorry about the bad experience.

[joosters]

Classic Google Support: Expect utterly rubbish service until you find the magic insider who can wake up the workers who care.

(I'm not trying to be nasty to the employee who is being kind enough to post here, just pointing out that all too often, this seems to be the only mechanism to reach a useful human support contact for pretty much any Google service...)