[douche]

Does it ever say anything but chat with an agent?

Some listing of what the actual issue is would be kinda useful, even if you shove it in a collapsible div to hide it away.

I (and most people) are more likely to rage-quit and go do something else than try to navigate three layers of outsourced customer service that is designed and optimized to deflect people, waste their time, and only if they are sufficiently insistent, and border-line belligerent, maybe give them an answer more involved than "unplug your modem and plug it back in"

[virtuallynathan]

Yes, it depends what the issue is. We check:

- If your modem is EOL

- If you modem's ethernet port is 100Mbps, and you have >100Mbps service

- If your modem is otherwise capable of providing your speed (i.e. number of DOCSIS channels)

- We check your signal levels to make sure they are in spec

- We check if you have been impacted by our Protocol Agnostic Congestion management system in the past 1 day or 30 days.

If any of these checks are triggered, we show it on the page. If nothing is triggered, we allow you to go straight to a chat.

We'll be adding more checks as time goes on, mostly around Wifi - MCS Index, Link rate, RSSI, etc.

[douche]

Thanks for the response. If I can keep bothering you, is any of this specific to using Comcast-provided equipment?

[virtuallynathan]

Yes, all of the wifi stuff we add in the future will be only possible on comcast-provided wireless gateways (XB2/XB3). We have some other nifty ideas that would use our gateways too. Most of the existing stuff I mentioned is not specific to comcast-provided devices, or wireless gateways.